If you are a small business owner or one of its leaders, you must be aware of the different roles in a business process and how they contribute to the achievement of your goals. The main roles of a Business Process Consultant (BPC) are mentioned below. They are quite indispensable, since it gives the entrepreneur the expert knowledge of how a particular business process functions.
The role of a Team Leader is to drive the efforts of his/her teammates to accomplish the business process goals. As a leader, he/she makes plans on behalf of the team; monitors the timely completion of projects; collaborates with the clients; provides guidance to the staff on the technical project; oversees the budget and other financial matters; exercises decision making; and makes recommendations for future work plans. As a Team Leader, he/she ensures the completion of all activities and deadlines on time. Participates in decision making and provides feedback to his/her staff.
As part of the business process modeling, the role of a Technical Project Manager is essential. He/she is the one who has the responsibility of managing the software development cycle; ensuring that the client’s requirements are fulfilled; ensuring the quality of the end product; analyzing and evaluating the customer’s needs; and implementing the business process modeling that will support the development and testing phases. In short, he/she is the one responsible for making sure that each step of the software development cycle is carried out smoothly.
Customer Relationship Manager
The roles of a Customer Relationship Manager (CRM) are also essential in the development of a BPM strategy. This person is in charge of maintaining and building relationships with the customers to increase the chances of successful software development and deployment. His/her basic function is to build and maintain effective customer relationship management (CRM) strategies and handle existing and potential customers. He/she should ensure that the different elements of the business process modeling are properly integrated into a cohesive strategy.
As we have seen above, there are numerous functional and non-functional roles in a BPM. They can be divided into four basic ones: Planning, initiating, executing, and controlling. A good BPM will have clearly defined roles and responsibilities that reflect the nature of its project. This will make it easier to monitor the activities and their outputs. It should also allow you to identify and define the key performance indicators (KPIs), or key factors, that will guide you when making technical decisions. By having these KPI-based metrics, you can determine which elements should be reviewed and which should not be considered depending on the current situation and your objectives.
Having a well-defined sequence of activities, with clear objectives and goals, is a major factor in the success of any business. However, what makes them successful is the proper interdependence among the elements of a BPM. If some elements are weak or are not tightly coupled with others, the entire project could fail. Therefore, it is important that you maintain good communication with all the stakeholders involved in your organization.